topic Re: I've already paid, but my current balance is £0.00 in Pay as you go

I've already paid, but my current balance is £0.00

Avii1 — Tue, 26 Mar 2024 23:49:46 GMT

Hi, I got a new PAYG sim card today.
So I put in to my phone, but there's no any balance.
I've paid £29.99 for 125GB data and Unlimited call and text.

They always said 'Your current balance as of today 23:37 is £0.00.' when I send 'BALANCE' to 150.

I need data and call ASAP for my works.
How can I solve it?

Re: I've already paid, but my current balance is £0.00

James_B — Wed, 27 Mar 2024 08:00:28 GMT

Hi @Avii1,

Welcome to the EE Community. 🙂

Where did you purchase the SIM?

Are you still getting the same response from 150 this morning?

James

Re: I've already paid, but my current balance is £0.00

Avii1 — Wed, 27 Mar 2024 09:25:37 GMT

Still same..

I got it from EE website, here!!

Re: I've already paid, but my current balance is £0.00

James_B — Wed, 27 Mar 2024 09:42:11 GMT

Please could you try making a call or sending a text, @Avii1 and let me know if that activates your pack?

James

Re: I've already paid, but my current balance is £0.00

Avii1 — Wed, 27 Mar 2024 11:25:02 GMT

I can receive the call, but I can’t call to someone

It says “you don’t have the credits”

Re: I've already paid, but my current balance is £0.00

James_B — Wed, 27 Mar 2024 11:40:45 GMT

Was a £30 payment taken when you placed your order, or did you order a free SIM and choose the £30 pack option, @Avii1?

If it was the latter, you'll need to top up before you pack is activated.

James

Re: I've already paid, but my current balance is £0.00

Avii1 — Wed, 27 Mar 2024 11:49:14 GMT

Unfortunately, It was the former

Re: I've already paid, but my current balance is £0.00

James_B — Wed, 27 Mar 2024 11:58:35 GMT

Hi @Avii1,

Please get in touch with Customer Care on 07953 966 150 so a member of the team can get this activated for you.

They'll be happy to help. 🙂

James