topic Unable to send/receive any calls or texts while in Pakistan in Pay as you go

Unable to send/receive any calls or texts while in Pakistan

DrBilal86 — Sun, 24 Mar 2024 14:52:28 GMT

Hi guys, i'm a payg costumer and currently in Pakistan. EE has blocked my calls and texts both incoming & outgoing, can't even call helpline. Don't know what to do. Can EE please unblock my number??

Re: Unable to send/receive any calls or texts while in Pakistan

XRaySpeX — Sun, 24 Mar 2024 15:26:15 GMT

Do you have PAYG credit to make calls & texts?

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Unable to send/receive any calls or texts while in Pakistan

bristolian — Sun, 24 Mar 2024 18:01:55 GMT

What makes you think EE has "blocked" your SIM?

Has this PAYG SIM worked abroad previously? If not, the previous reply covers your situation. If this SIM has worked abroad in the past, please explain the symptoms you have which makes you think EE has "blocked" your phone.

Re: Unable to send/receive any calls or texts while in Pakistan

DrBilal86 — Sun, 24 Mar 2024 23:45:51 GMT

I mean who else has authority to block EE sim? Vodafone?

Yes, i have credit.

Yes, i have been using it for a long time in UK and abroad including Pakistan but no problem previously.

Re: Unable to send/receive any calls or texts while in Pakistan

Katie_B — Mon, 25 Mar 2024 07:27:28 GMT

Thanks for getting back to us @DrBilal86.

Are you connected to a local network?

When was the last time you used your SIM for any chargeable actions?

Katie

Re: Unable to send/receive any calls or texts while in Pakistan

DrBilal86 — Mon, 25 Mar 2024 14:29:40 GMT

Yes i am connected to a local network. Have recharged my account and it has credit.

Last time i used it for any chargeable action was a few months back.

Re: Unable to send/receive any calls or texts while in Pakistan

XRaySpeX — Mon, 25 Mar 2024 14:56:11 GMT

How many months ago did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Unable to send/receive any calls or texts while in Pakistan

DrBilal86 — Mon, 25 Mar 2024 16:35:59 GMT

I have actually topped up my account to no avail. It's still not allowing me to do anything at all.

Re: Unable to send/receive any calls or texts while in Pakistan

bristolian — Mon, 25 Mar 2024 16:53:53 GMT

If not done so already, try toggling flight mode and/or manually selecting an alternative local operator.

If the symptoms are the same, this tends to prove the issue off a local network and onto an EE/account one.