topic Re: Things not working in Pay as you go

Things not working

swordsteel — Tue, 06 Feb 2024 12:26:50 GMT

For many month now, have I been 3 packs away from a boost... and I did start my pack before 7 July 2021 to be but that dont seam to make a deferens....

Re: Things not working

James_B — Tue, 06 Feb 2024 14:48:47 GMT

Welcome to the EE Community, @swordsteel 🙂

What response do you get if you text BOOST to 150?

James

Re: Things not working

swordsteel — Tue, 06 Feb 2024 15:03:05 GMT

Hi James_B

I get "Great news. You will get an extra 1.2GB every tine you buy a pack. you are also 3 packs away from being able to add another boost. For more info go to EE. ee.co.uk/EE"

Re: Things not working

James_B — Tue, 06 Feb 2024 15:05:48 GMT

Which pack are you using, @swordsteel?

James

Re: Things not working

swordsteel — Tue, 13 Feb 2024 14:08:46 GMT

I have been using the 5£ from 2019...

Re: Things not working

Leanne_T — Tue, 13 Feb 2024 15:03:13 GMT

Thanks for coming back to us @swordsteel

To get your account looked into, please call us on 150 and our mobile guides will be happy to help with your free boosts.

Leanne 🙂

Re: Things not working

swordsteel — Mon, 18 Mar 2024 17:22:59 GMT

i guess i have to call support not even the top up works.... (update: I did retry with 10£ and then it did work, after that did i try with 35£ and back to same error, like the payment gateway asking what option sms app etc. to pay it's you not working)