topic Re: Endless top-up payment errors in Pay as you go

Endless top-up payment errors

BozSkaggz — Sun, 17 Mar 2024 15:29:11 GMT

Trying to top-up my account with some £s. This has been a headache in the past, but usually eventually worked - this time no luck.

Have tried with two different cards (Monzo and Bank of America) and several different browsers, on laptop and mobile, and always get one of a few different errors, something along the lines of "Oops, something went wrong. Please try again.", "An error occurred", or "Cannot process invalid information."

Any ideas?

Thank you!

Re: Endless top-up payment errors

Leanne_T — Mon, 18 Mar 2024 08:00:47 GMT

Hi @BozSkaggz

Thanks for coming to the community.

When was the last time the account was topped up?

To top up with the international card, you would need to call us on 150 and make the payment over the phone.

Full information can be found in our How to top up a Pay As You Go Phone, Help page.

Leanne.