topic New Sim Only sim not working as expected in Pay as you go

New Sim Only sim not working as expected

bennuts — Sun, 17 Mar 2024 10:36:24 GMT

Hiya,

I ordered a sim only sim and signed up for a £15 monthly subscription. The sim arrived and after inserting it into the phone I received a text saying 'Welcome to EE. Thanks for buying a £15 pack.'

Now I can receive texts somehow but i cannot ring out or do anything else. It seems to think i have no credit. I cannot find anywhere to start a new subscription pack. The app does not help.

Incidentally, when I try to port my old number to this new sim with the PAC code I have i get this message about the new number EE have given me. 'Please make sure you enter the right phone number. It must be a UK phone number and start with 07.'

The number is clearly the correct number ee have given me.

I don't know what to do now. I thought it would be much simpler than this.

I would appreciate any help.

Thanks

Re: New Sim Only sim not working as expected

Katie_B — Sun, 17 Mar 2024 12:01:36 GMT

Hello @bennuts.

Thanks for coming here.

If you text AL to 150 what reports back?

Speak soon,

Katie

Re: New Sim Only sim not working as expected

bennuts — Sun, 17 Mar 2024 13:30:28 GMT

Hiya,

Thanks for the reply Katie, i really appreciate it. When i text AL to 150 it says:

Your current balance as of today 13:22 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk. For info on our other Text Services, reply HELP or go to ee.co.uk/textservices.

Re: New Sim Only sim not working as expected

Katie_B — Sun, 17 Mar 2024 13:43:07 GMT

Thanks for getting back to me @bennuts.

Did you Top-Up £15 to cover the cost of the pack?

Katie

Re: New Sim Only sim not working as expected

XRaySpeX — Sun, 17 Mar 2024 20:35:32 GMT

Did you pay £15 when you ordered it or did you get the free SIM? If it was free you need to top-up £15 before the pack will kick in.

You can receive texts as they are free to receive everywhere.