topic Re: How to topup a dead sim in Pay as you go

How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 13:15:15 GMT

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app.

Re: How to topup a dead sim

Profile closed — Sat, 16 Mar 2024 13:52:29 GMT

Hello @Anast78

Looks like you will have to call EE to get your PAYG Sim Card Activated. Details on the bottom.

If you’ve had no chargeable activity on your account within 60 days we’ll contact you by text to make sure you’re still using your SIM card and that you’d like to keep your account active.

If you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. Don’t worry, at this point it’s not too late to reinstate your number and credit – you just need to call us to reinstate your account.

call 150 from your EE phone

call 07953 966 250 from any phone

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 13:58:03 GMT

I'll give a try from another phone as i get no service with EE sim

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 14:02:16 GMT

called other number and i get auto hang up. Seemd not working number

Re: How to topup a dead sim

Katie_B — Sat, 16 Mar 2024 14:37:46 GMT

Hi @Anast78.

Please try calling 07953 966 150.

I have just tested this number and can confirm it works.

Speak soon,

Katie

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 14:50:08 GMT

I tried also this number from other my EE sim and same hang up instantly. Im calling from italy, it is cause of this?

Re: How to topup a dead sim

Katie_B — Sat, 16 Mar 2024 15:05:21 GMT

Hi @Anast78.

Yes, you will need to call +44 7953 966 250.

Katie

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 15:12:08 GMT

Dont work from Italy with another Ee active sim.

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 15:14:51 GMT

It does 1 ring then hang up

Re: How to topup a dead sim

Katie_B — Sat, 16 Mar 2024 15:32:19 GMT

That's strange @Anast78.

Can you make calls to other UK numbers OK?

Katie

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 16:33:28 GMT

This is a paid number? i need to have credit?

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 16:52:51 GMT

i cant call and neither send sms to 150 from abroad (was trying to topup). No way to exit from this situation

Re: How to topup a dead sim

Anast78 — Sat, 16 Mar 2024 21:04:48 GMT

i read To top up someone else's number: Text 150 with VO then a space and then the 16-digit voucher number and then the mobile number you'd like to top up e.g VO 1234567891234567 07123456789

I have the pin code, someone here with EE in uk can send sms for me? would be really appreciated and i resolve.

Re: How to topup a dead sim

Katie_B — Sun, 17 Mar 2024 07:06:19 GMT

Hello @Anast78.

That's right, to make calls abroad you will need to have credit or an active subscription pack with the Roaming Pass.

Have you tried topping up via the Fast Top-Up route?

Katie

Re: How to topup a dead sim

XRaySpeX — Sun, 17 Mar 2024 10:54:15 GMT

Yes, you need to have credit to call CS as it costs 25p per call.

Re: How to topup a dead sim

XRaySpeX — Sun, 17 Mar 2024 10:57:00 GMT

There's no point in topping-up if your SIM's gone into hibernation. You need to call CS to reactivate it.

Re: How to topup a dead sim

Schockwave — Sun, 17 Mar 2024 13:41:43 GMT

@Anast78 , do have something like Skype, you can ring them for free:

+448000798586

Just wondering, when phoning from Italy, did you have credit on your account to make a call to EE, as you would have needed it, certainly with the number @Katie_B gave you?

You would need credit to make calls whitest abroad, but using Skype, you can use the free number at no cost.

Re: How to topup a dead sim

Anast78 — Sun, 17 Mar 2024 21:53:21 GMT

about fast route:

if i put an active sim number it go ahead.

if i put a sim expired number it say:

We can’t load this information

Not your fault, it's ours. We’re working hard to fix it. Please try again.

Re: How to topup a dead sim

Anast78 — Sun, 17 Mar 2024 21:55:00 GMT

the problem is even i recharge my ACTIVE sim EE, i think i could not call the same cause i havent ROAMING activated in uk.

Re: How to topup a dead sim

Anast78 — Sun, 17 Mar 2024 21:55:27 GMT

will try from skype