topic Re: while dialing 150, it says no credit left and i am not able to top up in Pay as you go

while dialing 150, it says no credit left and i am not able to top up

shreyash — Sat, 16 Mar 2024 10:44:35 GMT

Hey,

I recently switch on my phone after 2 months and my EE number is not able to receive any text or call, While dialing any number, it says i dont have enough credit for this call, I am not even able to dial 150, it says the same thing.

I tried to top up my number but it is failing, I think my number is blocked but how do i get it unblock ?

Re: while dialing 150, it says no credit left and i am not able to top up

XRaySpeX — Sat, 16 Mar 2024 10:48:00 GMT

@shreyash : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: while dialing 150, it says no credit left and i am not able to top up

shreyash — Sat, 16 Mar 2024 10:59:18 GMT

I tried texting AL to 150 but it failed to send,

I recharged it on May 2023, now i have to use this number and i did top up my account with 10 Pounds, But not able to buy any pack or do anything

Re: while dialing 150, it says no credit left and i am not able to top up

XRaySpeX — Sat, 16 Mar 2024 11:01:26 GMT

That's 10 months of non-use. You've lost it for good.

Re: while dialing 150, it says no credit left and i am not able to top up

vpn2025 — Sat, 16 Mar 2024 11:05:39 GMT

if it is saying you have no credit, you are still in the hibernation period, you can reactivate it by calling the 07953 number on this page

https://ee.co.uk/contact-ee/technical-support/mobile-phone

Re: while dialing 150, it says no credit left and i am not able to top up

vpn2025 — Sat, 16 Mar 2024 11:08:11 GMT

you will need to call this number from another phone