topic Re: Re: Credit issue in Pay as you go

Re: Credit issue

nickseven1 — Sat, 16 Mar 2024 06:33:01 GMT

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please this is my first time with ee now I'm thinking about leaving already

Re: Re: Credit issue

Katie_B — Sat, 16 Mar 2024 07:06:02 GMT

Hello @nickseven1.

Have you previously had a subscription pack active?

I'd recommend getting in touch with our customer care team on 150 who can look into this further for you.

Katie

Re: Re: Credit issue

XRaySpeX — Sat, 16 Mar 2024 09:49:46 GMT

@nickseven1 : All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.