topic Re: Question in Pay as you go

Question

MIKE363 — Fri, 15 Mar 2024 10:06:27 GMT

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

MIKE363 — Fri, 15 Mar 2024 10:00:08 GMT

Leanne_T — Fri, 15 Mar 2024 12:06:02 GMT

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Are you calling a UK mobile?

Leanne.

XRaySpeX — Fri, 15 Mar 2024 13:00:28 GMT

Where are you?

MIKE363 — Fri, 15 Mar 2024 15:39:15 GMT

Your current balance is zero I have been trying to sort this for two days

Leanne_T — Fri, 15 Mar 2024 15:57:17 GMT

Does the reply show any allowance details?

Leanne.

MIKE363 — Fri, 15 Mar 2024 16:03:37 GMT

I'm in UK

MIKE363 — Fri, 15 Mar 2024 16:04:15 GMT

No allowances shown

Leanne_T — Fri, 15 Mar 2024 16:05:03 GMT

When was the last time you used the SIM to make a call, send a text or top up the account?

Leanne 🙂

MIKE363 — Fri, 15 Mar 2024 16:05:46 GMT

I have 500 minutes and text and £ 5.30 credit

Leanne_T — Fri, 15 Mar 2024 17:01:16 GMT

Does the call allowance and credit show in your EE app/account?

Leanne.