topic validity of the number in Pay as you go

validity of the number

Moker — Tue, 12 Mar 2024 11:28:46 GMT

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Re: validity of the number

Northerner — Tue, 12 Mar 2024 12:12:43 GMT

Hi @Moker

Please read here;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Thanks

Re: validity of the number

XRaySpeX — Tue, 12 Mar 2024 12:25:51 GMT

How did you activate it in UK? Did you make a call or send a text in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: validity of the number

Moker — Tue, 12 Mar 2024 14:37:42 GMT

I activated the card while still in the UK. The question is what are the requirements of the operator so that my number is not deactivated

Re: validity of the number

XRaySpeX — Tue, 12 Mar 2024 14:45:29 GMT

By making a call or text or just sticking it in your phone?

Re: validity of the number

Moker — Tue, 12 Mar 2024 14:54:43 GMT

But what is the requirement of the operator to keep the number. Most operators require, for example, one paid call or message once every 6 months

Re: validity of the number

XRaySpeX — Tue, 12 Mar 2024 14:56:19 GMT

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.