topic Re: Disconnecting my phone in Pay as you go

Disconnecting my phone

JanK2 — Mon, 11 Mar 2024 13:22:21 GMT

I have just received a text from EE saying my phone will be disconnected and I will loose my credit as I havent made a call for a while but I made a calls on February 7 and 25. Why have I received this notification?

Re: Disconnecting my phone

XRaySpeX — Mon, 11 Mar 2024 13:26:09 GMT

Sounds like your PAYG SIM is about to go into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Disconnecting my phone

JanK2 — Mon, 11 Mar 2024 13:28:59 GMT

e last chargeable action was February 25 (ie 2 weeks ago) - a call costing 2.40gbp, hence my concern, I am using my phone so why are they telling me they will disconnect it?

Re: Disconnecting my phone

Leanne_T — Mon, 11 Mar 2024 14:53:05 GMT

Hi @JanK2

Please call us on 150 and the team will get this looked into for you and help you further 🙂

Let us know how you get on.

Leanne.