Subscription pack provided to incorrect number

aaizaahmad — Mon, 11 Mar 2024 08:03:46 GMT

Hi! I brought a subscription pack today for my new number XXXXXXXXX on EE which I entered on the app before paying. However, the subscription pack has been added to my previous number which I am not using anymore. XXXXXXXXX

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

can the subscription pack please be removed from my old number and put to my new number. I want the app to recognise my new number only, can you please see to this.

thankyou

Re: Subscription pack provided to incorrect number

James_B — Mon, 11 Mar 2024 09:09:05 GMT

Hi @aaizaahmad,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help with this if you get in touch on 150.

Thanks

James

topic Subscription pack provided to incorrect number in Pay as you go

Subscription pack provided to incorrect number

Re: Subscription pack provided to incorrect number