topic Re: Issue processing payment in Pay as you go

Issue processing payment

albionhouse — Sun, 10 Mar 2024 10:46:01 GMT

My Doro mobile states 'there was an issue processing your payment.' I followed this link: https://ee-payment-failed.web.app but it leads to a general ee information page, nothing about payment failed. I just use my Doro for phone calls and texts, don't go online so keep the wifi turned off. So no use of data, which stands at 0.

My account says I have £34.59 in credit. So what is the problem?

Re: Issue processing payment

Christopher_G — Sun, 10 Mar 2024 14:08:45 GMT

Hi @albionhouse

Welcome to the community.

Are you trying to top up more credit or add/restart your pack?

Chris

Re: Issue processing payment

albionhouse — Sun, 10 Mar 2024 16:14:10 GMT

On 8/3/24 I topped up and received a text saying: thank you for topping
up £35.00. Your new balance is £35.19

On 9/3/24 I received a text stating: There was an issue processing your
payment. You can unlock your account by visiting our website:
https://ee-payment-failed.web.app

Following this link just takes me to a general ee web page; nothing I
can see about payment fails or unlocking my aaccount.

Re: Issue processing payment

XRaySpeX — Sun, 10 Mar 2024 23:28:10 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issue processing payment

albionhouse — Mon, 11 Mar 2024 09:37:33 GMT

Seems to have fixed itself. Says current balance is £34.59, last top up was £35.00 on 6/3/04, which looks correct. Many thanks!

Re: Issue processing payment

Leanne_T — Mon, 11 Mar 2024 10:41:44 GMT

Thanks for coming back and letting us know @albionhouse

Leanne 🙂

Re: Issue processing payment

XRaySpeX — Mon, 11 Mar 2024 11:59:34 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Issue processing payment

albionhouse — Mon, 11 Mar 2024 14:52:01 GMT

You're welcome Leanne!