topic Re: pay as you go in Pay as you go

pay as you go

nicole104 — Sun, 10 Mar 2024 00:31:28 GMT

I recently topped up my pay as you go SIM £20 via the EE website and I have logged into my EE app and I have zero data?? I have texts and calls however I can’t see any minutes or exactly how many I have etc. I have already messaged ‘AL’ and ‘BALANCE’ to 150 and received no reply ?

Re: pay as you go

Christopher_G — Sun, 10 Mar 2024 08:38:47 GMT

Hi @nicole104

Welcome to the community.

Is it possible that you have used the data that came with the plan? It's strange that the pack is set up, but with no data.

Chris

Re: pay as you go

nicole104 — Sun, 10 Mar 2024 10:42:38 GMT

Hi Chris,

No, the app and website was showing 0MB since I topped it up and before I even tried to use it. I thought it maybe just needed some time to refresh but I tested it once and nothing worked.

Thanks in advance.

Re: pay as you go

Christopher_G — Sun, 10 Mar 2024 10:52:47 GMT

OK, thanks @nicole104

It could be worth speaking to our Mobile Care team on 150 so that we can check everything from our side for you.

Chris