topic Re: How can I update expiry date of my payment card in Pay as you go

How can I update expiry date of my payment card

Ian212 — Sat, 24 Feb 2024 12:33:34 GMT

I can see this topic was raised in 2021 but not resolved and we are now in 2024.

Not able to edit existing cards at all and if I put my existing card in as a new card but with its new expiry date and 3 figure code it is not accepted

Re: How can I update expiry date of my payment card

Leanne_T — Sat, 24 Feb 2024 13:04:53 GMT

Hi @Ian212

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: How can I update expiry date of my payment card

Ian212 — Sat, 24 Feb 2024 13:47:49 GMT

Hi Leanne

I have a pay as you go account

Re: How can I update expiry date of my payment card

Ian212 — Sat, 24 Feb 2024 13:56:52 GMT

Hi Leanne

I have a pay as you go account.

Have four payment cards listed. One ran out a few years ago but can't find a way to remove it. Have just received a new card with new expiry date and code for the payment card I use the most but can't edit it on website.

Ian

Re: How can I update expiry date of my payment card

Leanne_T — Sat, 24 Feb 2024 14:23:51 GMT

Thanks @Ian212

If you are unable to edit the card details in your EE account, please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: How can I update expiry date of my payment card

XRaySpeX — Sat, 24 Feb 2024 19:30:47 GMT

@Ian212 : Text STOP PACK to 150 to stop your existing pack & payment method. Then buy a new pack. It will ask for the card you want to pay with.

Re: How can I update expiry date of my payment card

Malex2205 — Sat, 09 Mar 2024 20:58:44 GMT

If you do it without saving card it seems to work.