topic Re: Roaming in the EU does not work with pay as you go packs. in Pay as you go

Roaming in the EU does not work with pay as you go packs.

Kekipen — Sat, 02 Mar 2024 15:23:03 GMT

Hi.

I have a pay as you go sim with a £15 pack that automatically renew every month. I am confused how to turn on roaming. The help page about roaming in the EU says when I arrive to an EU country I SHOULD receive a text message and I SHOULD reply to this text message and choose if I want to pay £2.50 daily or £10 for 7 days.

Yesterday I have arrived to the EU and I received a text message saying this

Great news, if you have a pack, Free Boost or add-on, you can now use your allowances at no extra cost.

I have a £15 pack and I also got 3GB free boost but roaming does not work. I did not received any text message asking me to choose £2.50 or £10.

I have also registered in the MyEE App, I go to the app and it say I should get this text message asking me to choose but I am not getting this text message to choose.

I sent ROAMING PASS to 150 and the only reply I get is to choose daily £2.50 or £10 for 7 days I have to have a subscription which I have, I have monthly subscription for a £15 pack but I do not get the option to choose.

My £15 pay as you go pack does not work in the EU.

Could anyone offer me some help how to activate the roaming so I can use my £15 pack and data in the EU?

Thanks.

Re: Roaming in the EU does not work with pay as you go packs.

James_B — Sun, 03 Mar 2024 08:24:01 GMT

Welcome to the EE Community, @Kekipen 🙂

What is the full response you received when you sent ROAMING PASS to 150?

James

Re: Roaming in the EU does not work with pay as you go packs.

XRaySpeX — Sun, 03 Mar 2024 13:41:12 GMT

The ROAMING PASS is not available for PAYG; only contract.

Re: Roaming in the EU does not work with pay as you go packs.

Kekipen — Sat, 09 Mar 2024 13:10:01 GMT

Okay. I have returned from the EU and this service was completely broken.

I didn't get any option to pay £10 so I can use my £15 pack.

This is what I received instead:

Hi from EE. To get back online you can choose from the following
options. Y for £0 reply 1, 2 for £0.02 reply 2, 2 for £0.02 reply 3, O for £0 reply 4, 3 for £0.03 reply 5, for £0 reply 6, for £0 reply 7, Y for £0 reply 8, for £0 reply 9, 1 for £0.01 reply 10 or 1 for £0.01
reply 11
If your reply is not recognized please text
ROAMINGDATA

This service is obviously broken. This message makes literally no sense. A friend of mine complained about it 4 months ago and I can see on Reddit people complained about it 8 months ago. EE didn't do anything and many switched to different networks. I am about to do the same.

Dear EE, big mighty EE, how does it feel like the mobile network of a grocery store works in the EU but EE does not????

Total joke.

Re: Roaming in the EU does not work with pay as you go packs.

Christopher_G — Sat, 09 Mar 2024 15:09:58 GMT

Hi @Kekipen

Welcome to the community.

I'm sorry to hear that you didn't get the text message mentioned earlier on the thread. Whereabouts were you? Was your £15 pack active before you left the UK?

Chris