topic Re: Top up not showing on account in Pay as you go

Re: Top up not showing on account

Cez-star — Fri, 08 Mar 2024 13:56:02 GMT

Did u solve this as I've got a similar problem..topped up with £40 but only £20 credit showing on my account..the £40 has come out of my bank account

Re: Re: Top up not showing on account

Katie_B — Fri, 08 Mar 2024 14:00:45 GMT

Hi @Cez-star.

Are you aware if you have an active pack?

If yes, could £20 have went towards this?

What does texting AL to 150 report?

Katie

Re: Re: Top up not showing on account

Cez-star — Fri, 08 Mar 2024 14:05:01 GMT

I have an £40 active unlimited data pack with 15 hours left on it. I wanted to purchase a new 30 day unlimited data pack before this one ran out..as I had trouble topping up last time after my data had expired.

Re: Re: Top up not showing on account

Katie_B — Fri, 08 Mar 2024 14:10:44 GMT

Hi @Cez-star.

If you text AL to 150 what reports back?

Katie

Re: Re: Top up not showing on account

Cez-star — Fri, 08 Mar 2024 14:22:36 GMT

It's not a sim in a phone it's in a wifi dongle..so I can't text from it

Re: Re: Top up not showing on account

Katie_B — Fri, 08 Mar 2024 14:36:12 GMT

Thanks for confirming @Cez-star.

Please give us a call when you have a moment, our customer care team will be able to locate this for you.

Katie 🙂

Re: Re: Top up not showing on account

Cez-star — Fri, 08 Mar 2024 14:39:35 GMT

Thankyou for your help, What number do I call please?

Re: Re: Top up not showing on account

Katie_B — Fri, 08 Mar 2024 14:41:40 GMT

The team can be contacted on 07953 966 150 or by calling 150 from a EE handset @Cez-star.

Katie