topic Re: Refund in Pay as you go

Refund

Nabeela1 — Thu, 07 Mar 2024 16:46:23 GMT

Hi, I just brought a top up pack for £10 by mistake. I wanted to purchase a different pack. Could you please refund me so I can make the change?
Thank you

Re: Refund

Katie_B — Thu, 07 Mar 2024 17:26:18 GMT

Hi @Nabeela1.

We are unable to access accounts here on the community.

If you have purchased the wrong pack please get in touch with our customer care team.

Katie

Re: Refund

Nabeela1 — Thu, 07 Mar 2024 21:09:55 GMT

Thanks for your reply, Katie. Could you please provide the contact email for the customer care team?
Thank you 🙂

Re: Refund

Leanne_T — Fri, 08 Mar 2024 08:40:07 GMT

Hi @Nabeela1

Thanks for coming back to us.

We have no email address to contact our mobile guides, you can find contact numbers on our Contact EE page.

Leanne.

Re: Refund

XRaySpeX — Fri, 08 Mar 2024 10:06:11 GMT

PAYG credit is not refundable nor transferable.