topic Re: Ivana in Pay as you go

Ivana

Ivana09 — Mon, 04 Mar 2024 18:39:57 GMT

hello, I bought a voucher but I can't put it in because my number is suspended, how do I put it in?

Re: Ivana

Northerner — Mon, 04 Mar 2024 19:07:44 GMT

Hi @Ivana09

Are you in the UK.

When you say suspended do you mean hibernation.

Thanks

Re: Ivana

Ivana09 — Tue, 05 Mar 2024 13:58:03 GMT

hello, I have sent emails several times now with the same question, why are they still not activating my number from EE? I'm currently in England in another country and I can't call them to reactivate my number please help me reactivate my phone number help me because I can't call an operator help me 🙏

Re: Ivana

Katie_B — Tue, 05 Mar 2024 16:37:56 GMT

Hello @Ivana09.

Have you used your SIM in the UK before travelling abroad?

Katie

Re: Ivana

Ivana09 — Tue, 05 Mar 2024 16:40:29 GMT

Yes

Re: Ivana

Ivana09 — Tue, 05 Mar 2024 16:42:43 GMT

I now use it outside the UK

Re: Ivana

Katie_B — Tue, 05 Mar 2024 17:57:29 GMT

Thanks for confirming @Ivana09.

For a number to be taken out of hibernation you will need to contact our customer care team.

The team can be contacted by any phone on +44 7953 966 250.

Katie