topic Re: EE sim in Pay as you go

EE sim

Kristina22 — Tue, 05 Mar 2024 09:00:11 GMT

Hi! I haven't used the SIM card for about 6 months, is it active or not anymore?If not, how do I activate it or do I need a new one?

Re: EE sim

Leanne_T — Tue, 05 Mar 2024 10:26:21 GMT

Hi @Kristina22

Thanks for coming here.

Is the SIM card for a pay as you go account?

If so, please see our What is pay as you go and flex hibernation, and how do I stop it? article, for details on when an account will go into hibernation and how to remove this 🙂

Leanne.

Re: EE sim

Kristina22 — Tue, 05 Mar 2024 10:56:50 GMT

you can send them a chat where to write, I can't call them because I don't know English

Re: EE sim

Leanne_T — Tue, 05 Mar 2024 11:05:53 GMT

Hi @Kristina22

Sorry chat is not available for pay as you go accounts.

You can order a new EE SIM with a new EE number on the Best Pay As You Go SIM | Free PAYG SIM Cards site.

Leanne.

Re: EE sim

Kristina22 — Tue, 05 Mar 2024 11:31:37 GMT

I'm sorry, tell me, if I'm in another country, can I order online without delivery?

Re: EE sim

Leanne_T — Tue, 05 Mar 2024 11:32:35 GMT

The SIM would need to be delivered to a UK address @Kristina22

Leanne.

Re: EE sim

Kristina22 — Tue, 05 Mar 2024 11:33:16 GMT

Thanks)

Re: EE sim

XRaySpeX — Tue, 05 Mar 2024 13:07:56 GMT

Your PAYG SIM has probably gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.