topic Re: Re: Closing adjustment in Pay as you go

Re: Closing adjustment

capehope22 — Mon, 04 Mar 2024 13:33:37 GMT

I have got same issue as of today and I am overseas.

Tried topping up with UK bank cards unsuccessfully

Why on earth EE does not send SMS ALERTS???

How am I supposed to top up my EE from abroad?

Many thanks for any assistance

Max

Re: Re: Closing adjustment

Katie_B — Mon, 04 Mar 2024 15:48:09 GMT

Hello @capehope22.

What happens when you try to log in to your EE account online?

Speak soon,

Katie

Re: Re: Closing adjustment

XRaySpeX — Mon, 04 Mar 2024 23:44:07 GMT

@capehope22 : Where are you?

Re: Re: Closing adjustment

capehope22 — Tue, 05 Mar 2024 08:49:22 GMT

Hi Katie,

thanks for the reply although does not answer to my point. I have clicked on Solution unintentionally btw.

I have sorted the issue calling the EE relevant dept thus number has been re-activated as non dormant. The entire op costed me a fortune since was calling from abroad. Next time will follow advice given by @XRaySpeX and use +44 800 079 8586 freephone.

Don't see any reasons why the freephone EE for customers calling from abroad not available online? Is the afore Freephone correct?

Can you please answer that?

Thanks

Re: Re: Closing adjustment

XRaySpeX — Tue, 05 Mar 2024 16:55:24 GMT

It's only free cuz it's calling a UK Freephone over Skype. From a actual phone abroad it'll cost.