topic Re: Voice mail in Pay as you go

Voice mail

Nicc6666 — Mon, 04 Mar 2024 14:07:47 GMT

Can anyone tell me how to turn my voice mail on ? I’ve never actually turned it off and I’ve tried everything that has been recommended but only ever get try again later message

Re: Voice mail

XRaySpeX — Mon, 04 Mar 2024 14:18:43 GMT

Text VM ON to 150.

Re: Voice mail

Nicc6666 — Mon, 04 Mar 2024 15:12:28 GMT

Already tried this and it didn’t work

Re: Voice mail

XRaySpeX — Mon, 04 Mar 2024 15:15:59 GMT

Try rebooting VM by texting VM OFF to 150, rebooting the phone & then texting VM ON to 150.

Re: Voice mail

Nicc6666 — Mon, 04 Mar 2024 15:35:41 GMT

Tried that keep getting this reply Sorry, we're having some trouble completing your request at the moment. Please try again later.

Re: Voice mail

bristolian — Mon, 04 Mar 2024 16:02:56 GMT

Try calling 222 or speed-dial 1 from your phone. Are you connected to voicemail, or does something else happen?

Re: Voice mail

Nicc6666 — Mon, 04 Mar 2024 16:18:11 GMT

It’s goes through as if the voice mail is on but it isn’t . The phone just rings if someone is calling me the voice mail doesn’t pick up

Re: Voice mail

bristolian — Mon, 04 Mar 2024 16:24:24 GMT

So your issue is not with voicemail not working (it is), but with the call diverts.

In your phone's menu, the call divert menus are usually under phone settings - the location will vary between Android & Apple, but all the "conditional" diverts (i.e. not unconditional divert all calls) should be set to +447953222222

For Apple - https://support.apple.com/en-gb/guide/iphone/iphe9bdd027a/ios

For Android - https://www.androidauthority.com/call-forwarding-android-870778/

Re: Voice mail

XRaySpeX — Mon, 04 Mar 2024 16:31:56 GMT

I thought Call Diverts other than to VM are not applicable to PAYG.

Re: Voice mail

bristolian — Mon, 04 Mar 2024 16:32:06 GMT

PAYG can only divert to voicemail, but the problem being described by the OP is of their diverts to voicemail. Not switching their voicemail on, which is working as confirmed at 4.18pm

The text commands are usually a good way of recreating the call diverts easily, but doing so via the phone's menus is an alternative.

Re: Voice mail

Nicc6666 — Tue, 05 Mar 2024 06:23:39 GMT

I’ve tried everything that has been suggested but voice mail is still not working

Re: Voice mail

Leanne_T — Tue, 05 Mar 2024 07:50:30 GMT

Hi @Nicc6666

Thanks for coming here.

In this case, please call us on 150 and the team will be happy to get your voicemail looked into for you.

Leanne.

Re: Voice mail

bristolian — Tue, 05 Mar 2024 07:56:14 GMT

@Nicc6666 wrote:

I’ve tried everything that has been suggested but voice mail is still not working

What number was showing in your phone's call divert menus, for your "divert when unreachable" & "divert when no answer" options?