topic Re: Stop package subscribe in Pay as you go

Stop package subscribe

stanislavzx — Fri, 01 Mar 2024 20:58:14 GMT

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

Re: Stop package subscribe

Chris_B — Fri, 01 Mar 2024 21:52:24 GMT

@stanislavzx Do you mean an add on ? If you do you can stop this via your account or my EE app it’s under add ons.

Re: Stop package subscribe

stanislavzx — Fri, 01 Mar 2024 22:03:33 GMT

I would like to stop the entire package on one of the SIM cards. To avoid withdrawing money every month.

Re: Stop package subscribe

354- — Fri, 01 Mar 2024 22:15:23 GMT

@stanislavzx -If you mean the PAYG Subscription packs, tenth item on that list -> Setting Up Card Payments on Pay As You Go | Billing Help | EE

Re: Stop package subscribe

XRaySpeX — Fri, 01 Mar 2024 23:25:27 GMT

@stanislavzx : Text STOP PACK to 150 from that no.

Re: Stop package subscribe

stanislavzx — Sat, 02 Mar 2024 10:39:26 GMT

Thank you!!!

I received a response that the update date has been changed. However, the application displays the update date as March 18th.

Re: Stop package subscribe

James_B — Sat, 02 Mar 2024 10:58:35 GMT

What was the full response you received, @stanislavzx?

James

Re: Stop package subscribe

stanislavzx — Sat, 02 Mar 2024 11:19:37 GMT

@James_B , sms: Hi from EE. We've changed your payment date as you requested. This also changes the date we send your bill and when your allowances refresh. Please visit ee.co.uk/billing to understand how these changes may impact your next bill. Thanks

Re: Stop package subscribe

James_B — Sat, 02 Mar 2024 11:52:23 GMT

Do you have a pay monthly, rather than pay as you go plan @stanislavzx?

James

Re: Stop package subscribe

stanislavzx — Sat, 02 Mar 2024 11:59:14 GMT

@James_B yes, monthly.

Re: Stop package subscribe

James_B — Sat, 02 Mar 2024 12:16:18 GMT

Please see How Do I Cancel My Contract with EE? | Profile Help | EE for everything you need to know about cancelling your pay monthly plan, @stanislavzx

Hope this helps. 🙂

James

Re: Stop package subscribe

stanislavzx — Sun, 03 Mar 2024 08:23:53 GMT

@James_B , I'm sorry, but I honestly didn't understand what I should do. It says that I must inform you that I want to cancel the contract, but it does not say how. Could you explain step by step? Thank you

Re: Stop package subscribe

James_B — Sun, 03 Mar 2024 08:25:40 GMT

Hi @stanislavzx,

If you'd like to cancel without switching to another provider, please get in touch with our cancellations team on 150.

Thanks

James

Re: Stop package subscribe

Farzana89 — Fri, 31 May 2024 22:37:48 GMT

I don’t need this package. I need to stop this package. Please stop this package.

Re: Stop package subscribe

XRaySpeX — Fri, 31 May 2024 23:20:16 GMT

@Farzana89 : Text STOP PACK to 150 from that no.