topic Re: Upgrade in Pay as you go

Upgrade

Yousef96 — Sat, 02 Mar 2024 19:06:32 GMT

Hey there,

So, I upgraded my subscription from 8 GB to 25 GB, and I paid for it with my Visa. But here's the thing, my remaining data is still the same, and it shows that I still have the old 8 GB pack on my profile. Can you help me out with this?

Re: Upgrade

XRaySpeX — Sat, 02 Mar 2024 19:16:31 GMT

@Yousef96 : If you bought the £15 pack while the current £10 pack is still live, the £15 pack will be held pending & will not start until the £10 pack expires. If you want it to start immediately you need to text NOW to 150.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Upgrade

Yousef96 — Sat, 02 Mar 2024 19:19:45 GMT

Thanks a lot. It's working fine now.

Re: Upgrade

XRaySpeX — Sat, 02 Mar 2024 19:21:40 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.