topic Can't make calls and loss of credit in Pay as you go

Can't make calls and loss of credit

PhotographyAli — Fri, 01 Mar 2024 17:21:39 GMT

I've been having issues with making and receiving calls and sending and receiving text messages. I assumed it was due to lack of funds so topped up my phone a few days ago, which I then discovered I already had £9 on the phone.

Since then I questioned whether it was because I was using an EE sim card in an O2 set, so have gone through a process to get the phone unlocked.

I recently tried again and it's still doesn't seem to work, and when I try to phone out it says its due to lack of funds. Which I know isn't true. Having recently topped up, I had up to £19

I would appreciate if any one (possible from EE) could help sort this issue out or give me the needed advice. I need this phone for work.

Re: Can't make calls and loss of credit

XRaySpeX — Fri, 01 Mar 2024 19:24:14 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can't make calls and loss of credit

bristolian — Fri, 01 Mar 2024 20:18:00 GMT

Does the phone show coverage indicators? That would rule out an issue with unlocking if so.

A hibernated PAYG phone would show coverage but outgoing calls would all be diverted to CS, incoming calls & texts would fail.