topic Re: Evoucher in Pay as you go

Evoucher

Abby94 — Wed, 06 Dec 2023 15:28:45 GMT

I just got a card and can't even find the 16 digit evoucher code. Is there a particular place I'm supposed to check for that because all the numbers on my receipt are not up to 16 so I can't assess my package.

Re: Evoucher

Christopher_G — Wed, 06 Dec 2023 17:39:35 GMT

Hi @Abby94

Welcome to the community.

Is it a printed receipt that you have? It should be printed on the receipt somewhere. Where did you purchase it from?

Chris

Re: Evoucher

sgac — Tue, 27 Feb 2024 09:59:09 GMT

I have the same thing.

I was trying to buy a top up voucher for my Mums PAYG phone and not sure if I bought the right voucher or i'm doing the wrong things.

Its a £20 e-Voucher.

It has a 16 digit PIN Number which I tried with VO preceeding on her phone but that didn't work.

It has a 16 Digit Serial number which I didn't try so far

It has a 16 digit TXN ID which is letters and numbers which I tried but didn't work either

Any pointers on whether its the wrong voucher I bought or am I trying the wrong thing?

Re: Evoucher

Leanne_T — Tue, 27 Feb 2024 12:39:22 GMT

Hi @sgac

Please see our How to Top-up a Pay As You Go Phone | Mobile Help | EE for details on how to use the E-voucher 🙂

Leanne.

Re: Evoucher

XRaySpeX — Tue, 27 Feb 2024 20:11:01 GMT

@sgac : An eVoucher no. is 16 digits. So it won't have letters in it.

The VO should be followed by space then the 16-digit eVoucher no.

Is it an EE eVoucher?

Re: Evoucher

sgac — Wed, 28 Feb 2024 08:44:51 GMT

Hi thanks for the reply. It is an EE eVoucher, see attached photo redacted. I tried the PIN number and 150 and nothing happened. I didn't try the serial number which is the only other 16 digit code.

So, I was assuming i've bought the wrong voucher & this will not top up a PAYG EE Mobile?

Re: Evoucher

James_B — Wed, 28 Feb 2024 09:00:45 GMT

Does the serial number work, @sgac?

James

Re: Evoucher

sgac — Wed, 28 Feb 2024 09:13:14 GMT

I don't know, I am no longer with the phone so I can't try it, that was my question.

The online guidance says "text 150 with VO then a space and then the 16-digit voucher number"

It does not say type in the Serial Number

It does not say type in the Pin Number

What is the Voucher Number? Is it the Serial Number, the Pin Number or have I got the wrong voucher for PAYG Top Up?

Re: Evoucher

James_B — Wed, 28 Feb 2024 09:22:07 GMT

Hi @sgac,

Your image does look like a genuine EE top up voucher.

You should be able to add the credit using the 16 digit serial number.

James

Re: Evoucher

sgac — Wed, 28 Feb 2024 10:43:41 GMT

OK thanks for the pointer.

Should the guidance therefore say enter the Serial Number rather than Enter the Voucher Number?

Re: Evoucher

James_B — Wed, 28 Feb 2024 12:16:01 GMT

Hi @sgac,

Thanks for your feedback. I'll pass it on to our pay as you go team.

James

Re: Evoucher

354- — Thu, 29 Feb 2024 17:19:53 GMT

@sgac - You could also scan the quick response code that you have redacted to provide feedback, good luck!