topic Re: data allowance from pack been used despite unlimited data add on in Pay as you go

data allowance from pack been used despite unlimited data add on

annoyed2024 — Mon, 26 Feb 2024 19:22:11 GMT

the data allowance from my pack is been used but i have an unlimited data add on so the pack allowance should not be getting used, i called customer services and they reset my data allowance but it is now getting used AGAIN! if this does not get sorted i will LEAVE EE next month

Re: data allowance from pack been used despite unlimited data add on

Chris_B — Mon, 26 Feb 2024 19:31:31 GMT

@annoyed2024 If you leave that’s up to you there’s no need to try and be threatening. As this is a public forum not customer services and no one here knows who you are you’ll have to call customer services. Just to add all pack allowances are used before any add on that you purchase are used.

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Mon, 26 Feb 2024 19:39:33 GMT

why did ee send me a text to buy unlimited data if it will be no use if i have a pack. i definately think it is time to leave this shlt company

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Mon, 26 Feb 2024 19:45:15 GMT

the add on page actually says the item that expires first will be used first. so the one day unlimited add on should be used before my pack allowance

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Mon, 26 Feb 2024 20:53:07 GMT

if you get a text from EE offering promotional unlimited data addons do not buy them because they are not working at the minute, your normal data allowance will be still used while you have the add on

Re: data allowance from pack been used despite unlimited data add on

XRaySpeX — Mon, 26 Feb 2024 22:42:03 GMT

Add-ons are meant to be bought when your pack runs out of that type of allowance. That's why they're called "Add-ons".

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Mon, 26 Feb 2024 23:34:53 GMT

the add on i have is a promotional add on for one day of unlimited data. i am sure i am allowed to have those even if i still have a pack allowance left

Re: data allowance from pack been used despite unlimited data add on

XRaySpeX — Tue, 27 Feb 2024 19:34:33 GMT

As you want to keep your number, text PAC to 65075. It will respond with your PAC. Give the PAC to new provider.

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Tue, 27 Feb 2024 19:38:49 GMT

can i get a refund of the credit i have on my account

Re: data allowance from pack been used despite unlimited data add on

XRaySpeX — Tue, 27 Feb 2024 20:13:12 GMT

PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment. Use it or lose it!

Re: data allowance from pack been used despite unlimited data add on

annoyed2024 — Tue, 27 Feb 2024 20:16:33 GMT

if ee wont refund me i will call the police

Re: data allowance from pack been used despite unlimited data add on

XRaySpeX — Tue, 27 Feb 2024 20:26:08 GMT

ROFL! Police don't police contract law.