topic Re: Refund for top up taken after cancelled in Pay as you go

Refund for top up taken after cancelled

Rob0101 — Mon, 26 Feb 2024 12:03:04 GMT

Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person

Re: Refund for top up taken after cancelled

XRaySpeX — Mon, 26 Feb 2024 12:16:01 GMT

How did you cancel your top up subscription?

Re: Refund for top up taken after cancelled

Rob0101 — Mon, 26 Feb 2024 12:34:42 GMT

Hi, I cancelled via the my ee app

Re: Refund for top up taken after cancelled

James_B — Mon, 26 Feb 2024 15:50:47 GMT

Hi @Rob0101,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this for you.

Just select the options closest to your query when you call.

James