topic Re: Cannot choose a subscription package in Pay as you go

Cannot choose a subscription package

jamesmathrick — Sun, 25 Feb 2024 13:28:00 GMT

Hi,

I am trying to set up a subscription pack for texts at £10 month for my mobile, rather than paying-as-I-go. However, trying to do this through the website leads to the screenshots below - I am asked to choose a subscription pack, and none are listed to choose! I am logged into my account, have tried a number of times over a period of time, and in various browsers - all the same. I cannot find any further feedback as to what the problem is.

Any advice will be gratefully received,

James

Re: Cannot choose a subscription package

Katie_B — Sun, 25 Feb 2024 13:53:39 GMT

Hello @jamesmathrick.

If you text ALL PACKS to 150 are you presented with some options?

Katie

Re: Cannot choose a subscription package

jamesmathrick — Sun, 25 Feb 2024 14:06:09 GMT

Hi Katie,
Thanks for your swift reply.
No(t really). It tells me to go online, but gives options of packs if I pay by direct debit (I don't) or if I use credit. Presumably that is the way forward - top up my phone for the cost of the pack? But how would that be set up for monthly renewal? Plus I am only interested in unlimited texts - included in the PACK10 - but not data or calls, as I currently typically spend £20/month on top-up on my dumbphone.
Thanks again,
James

Re: Cannot choose a subscription package

XRaySpeX — Sun, 25 Feb 2024 14:40:03 GMT

@jamesmathrick : Yes, you need to top-up your credit before buying the pack. Once you have bought a pack it is set up to auto renew every 30-days as long you have topped-up sufficient credit beforehand. If you don't it will wait until you do.