topic Re: Data boosts in Pay as you go

Data boosts

rym64 — Sat, 24 Feb 2024 20:36:11 GMT

I have a query regarding the boosts. Am I right in saying after the 3rd month you get a boost of data, is this data added to each renewed pack, so in month 4 and 5 I will get a boost to the pack data allowance . Then month 6 earns another boost so then each month, 6,7 and 8 you get 2 x boosts of data. Then this repeats at month 9 for 3 x boosts of data, upto a maximum of 6. So each and every month as my pack renews my data is boosted too upto a maximum of 6 boosts? If this isn’t how it works can someone explain what does happen. Thank you.

Re: Data boosts

Chris_B — Sat, 24 Feb 2024 21:55:08 GMT

@rym64 That’s exactly how it works.

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:00:56 GMT

@rym64 : That's a legacy scheme. Now with current PAYG SIMs you earn free Boosts every 2 packs but only up to 6 of 'em. See EE Free Boosts

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:01:24 GMT

I thought it was but I’ve been trying to get EE to confirm this since November. I haven’t had any boosts added yet my pack renews automatically by debit card payment.
Everytime I query it I get told we’ll sort it, but I’m yet to get a single boost added. They apologise and give me a one off data add on but all I want is the boosts I’m entitled to. I will keep contacting them until I get what I should.

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:07:21 GMT

So can you clarify, after 2 months I get a data boost. Does this boost get added to all subsequent packs? Then after month 4 I get another boost, so 2 x boosts on month 5. Then month 6 a qualify for another boost, so 3x boosts are added to my pack until each month I get 6 boosts of data. These 6 boosts will continue being added each month thereafter.

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:10:24 GMT

Correct if you have a modern SIM. When did you buy it?

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:15:32 GMT

In your online EE a/c if you go to Home > Manage your plan at top R under Free Boosts does it show 2 or 3 blank circles? That's the no. of packs needed to get a free Boost.

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:23:18 GMT

I started the pack in June 2023 but didn’t receive any boosts after 4 months so queried it and each month since I’ve been querying why and keep getting different answers, apologies and “it’ll be fixed “ but it hasn’t been yet….

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:28:55 GMT

If "starting the pack" means buying the SIM you should be on the current 1 Boost per 2 packs.

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:30:02 GMT

So 1 boost every other month and the month in between no boost just the standard pack data allowance?

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:34:01 GMT

You earn the boost every 2 packs. You get the boost every pack thereafter. You've been saying that for ages & we've been agreeing.

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:39:57 GMT

Thank you for clarifying t, it’s just when I speak to EE they are saying I should only get 1 boost on the 1 month that it qualifies and that they don’t build up so just 1 boost for 1 month then nothing the next , them the next qualifying month another 1 boost, no build up of boosts.
At the moment I don’t actually get any boosts automatically and I have to contact them and they put an add on of data onto my account.

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:44:28 GMT

Have you read the Help article I linked you to which confirms it?

Re: Data boosts

rym64 — Sat, 24 Feb 2024 22:44:44 GMT

I’ve had the same sim for many years previously I didn’t have a pack just paid for calls and texts as I used them (no data) but changed to a subscription pack in June 2023 on the same sim

Re: Data boosts

XRaySpeX — Sat, 24 Feb 2024 22:47:12 GMT

Well, if you look at the page I directed you to it'll tell how many packs you need to earn a boost.