topic voucher in Pay as you go

voucher

vicky-00 — Sat, 24 Feb 2024 12:54:03 GMT

I bought a £15 EE voucher at Boots and recharged it according to the instructions provided. I received a reply from 150 saying the recharge was successful. However, the EE app shows 0B data left, and I am unable to use 4G. Yet, my recharge history shows that I have redeemed the £15 voucher. I would like to ask what happened and how to resolve this issue?

Re: voucher

Northerner — Sat, 24 Feb 2024 13:06:51 GMT

Hi @vicky-00

Try restarting your device.

Then text BA to 150. What does it say.

Thanks

Re: voucher

vicky-00 — Sat, 24 Feb 2024 13:22:19 GMT

150 replied to me saying that my current balance is £15 as of today.

Re: voucher

Leanne_T — Sat, 24 Feb 2024 15:11:58 GMT

Hi @vicky-00

Is this your first top up?

To use data you would need an add-on or subscription pack, if you text ALL PACKS to 150 the reply will let you know how to activate a pack with your credit 🙂

Leanne.