topic Top up amount shrinks in Pay as you go

Top up amount shrinks

jenn18 — Thu, 22 Feb 2024 08:42:19 GMT

Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?

why did I lose £0,80?? This is annoying since there’s not such a small amount available and I didn’t do anything that cost £0,80. Now I’ve to do back to a store and top up again.

Re: Top up amount shrinks

Katie_B — Thu, 22 Feb 2024 10:59:50 GMT

Hello @jenn18.

Thanks for coming here.

Have you called any 08 numbers other than 0800? OR sent any text message with Emoji's/pictures?

Speak soon,

Katie

Re: Top up amount shrinks

XRaySpeX — Thu, 22 Feb 2024 12:22:08 GMT

@jenn18 : You've probably sent 2 Picture Msgs, maybe texts with embedded emojis. These are not included in any pack.