topic terms and conditions in Pay as you go

terms and conditions

AnyoneNowadays — Wed, 21 Feb 2024 10:59:19 GMT

Just received a Text message, saying I am not using my phone enough and for more information to visit. http://discover.ee.co.uk/moreinfo/Z3q3k8

this link is not valid, so where exactly can I find the T&C?

I tried visiting the other post regarding this situation, that link doesn't allow me, says something about lack of privileges.

Thanks in advance.

Re: terms and conditions

XRaySpeX — Wed, 21 Feb 2024 12:10:09 GMT

That link is perfectly valid & redirects to https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls .

Re: terms and conditions

XRaySpeX — Wed, 21 Feb 2024 12:13:36 GMT

Sounds like your PAYG SIM might be going into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: terms and conditions

AnyoneNowadays — Wed, 21 Feb 2024 12:19:16 GMT

It's working now!?

That's odd, maybe my search browser glitched, I shall be sure to keep an eye on that.

Thanks for the prompt response and insightful reply.

Re: terms and conditions

XRaySpeX — Wed, 21 Feb 2024 12:20:57 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.