topic Re: unable to topup pin voucher in Pay as you go

unable to topup pin voucher

UKC — Tue, 20 Feb 2024 16:04:41 GMT

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."

Re: unable to topup pin voucher

XRaySpeX — Tue, 20 Feb 2024 16:57:37 GMT

@UKC : What's a "pin voucher"? Do you mean a top-up eVoucher that you bought somewhere?

Re: unable to topup pin voucher

UKC — Tue, 20 Feb 2024 17:11:49 GMT

Yes, bought it from DT shop on 5th Feb 2024. but unable to topup voucher pin till date. please guide and support

Re: unable to topup pin voucher

XRaySpeX — Tue, 20 Feb 2024 17:16:56 GMT

Text VO {space} 16-digit voucher no. to 150.

Re: unable to topup pin voucher

UKC — Tue, 20 Feb 2024 17:20:10 GMT

yes, tried but getting error message "Sorry we were unable to process your request, please call your dedicated customer service team."

Re: unable to topup pin voucher

XRaySpeX — Tue, 20 Feb 2024 17:21:28 GMT

Then do so!

Re: unable to topup pin voucher

354- — Wed, 21 Feb 2024 20:35:56 GMT

@UKC- Try dialing 150, listen to the lady's voice, navigate to the, 'activate a voucher', then input the 16 digit number, it should activate.

I experienced some thing similar recently, not sure why the system did not like the SMS method;odd!

Re: unable to topup pin voucher

UKC — Thu, 22 Feb 2024 06:20:30 GMT

yes, on dialing 150, instructed to dial 03333442278 for support. But nobody available on this number 03333442278 .

Re: unable to topup pin voucher

Katie_B — Thu, 22 Feb 2024 07:22:08 GMT

Hi @UKC.

Is this a new SIM and your first time topping up?

Katie

Re: unable to topup pin voucher

UKC — Mon, 26 Feb 2024 10:24:18 GMT

these are old sims. Still looking for support to topup PIN voucher.

There are 11 SIMS for which we have made purchase but unable to topup for none of them.

Re: unable to topup pin voucher

James_B — Mon, 26 Feb 2024 10:52:06 GMT

Hi @UKC,

The contact number you shared earlier is for a different network provider.

Are you sure you have EE SIM cards?

James

Re: unable to topup pin voucher

UKC — Mon, 26 Feb 2024 11:27:54 GMT

yes these are UK EE PIN numbers.

is a sample no. for ref.

[Mod edit: Please do not post your mobile number in this public forum. Thanks]

Re: unable to topup pin voucher

XRaySpeX — Mon, 26 Feb 2024 11:30:15 GMT

When did you buy these SIMs & when did you last use them?

Re: unable to topup pin voucher

James_B — Mon, 26 Feb 2024 11:31:30 GMT

Hi @UKC,

Please could you double check the branding on the SIM card? The message you hear when calling 150 indicates you're using a MNVO that uses the EE network and you should contact them directly for support.

James

Re: unable to topup pin voucher

UKC — Mon, 26 Feb 2024 11:34:59 GMT

Could you please confirm the contact no. for same.

shall we contact from EE mobile no. or from any other number.?

Re: unable to topup pin voucher

James_B — Mon, 26 Feb 2024 11:36:38 GMT

Please call the number from the recorded message you hear when calling 150, @UKC.

James