topic Re: Switching network provider issues in Pay as you go

Switching network provider issues

Mk2cavfan — Tue, 20 Feb 2024 10:15:06 GMT

I have recently switched network providers from EE to Giffgaff.
My EE handset was locked to EE therefore I had to supply EE with the IMEI number. I did this several times and each time the handset rejected the password key I was supplied to unlock the phone.
My handset now requires an MTK code which I have no idea how to obtain.
I am unable to make or receive telephone calls at this time therefore I cannot call customer services to fix this issues.

Any help would be really appreciated.

Re: Switching network provider issues

Chris_B — Tue, 20 Feb 2024 10:48:14 GMT

@Mk2cavfan Please read THIS it’s about MCK codes

and a MTK code is an engineer mode code, I doubt it’s asking for that as that’s for running tests on the device.

HERE you’ll find a list of MTK codes do not just go bashing these in to the device hoping it’ll sort this issue you could make the device a paperweight.

Re: Switching network provider issues

Mk2cavfan — Tue, 20 Feb 2024 11:10:40 GMT

This is the message I am getting

Re: Switching network provider issues

James_B — Tue, 20 Feb 2024 14:52:40 GMT

Hi @Mk2cavfan,

Did you check out the conversation @Chris_B linked you to earlier?

Solved: MCK code - The EE Community

James

Re: Switching network provider issues

Mk2cavfan — Wed, 21 Feb 2024 19:08:22 GMT

Yes thanks 👍🏻

Re: Switching network provider issues

Mk2cavfan — Wed, 21 Feb 2024 19:09:00 GMT

Thank you sorted it now with this link 👍🏻