topic Re: Losing number in Pay as you go

Losing number

silvervixen — Thu, 30 Mar 2023 15:04:16 GMT

I have received a text saying "it is quite a while since you made a call,sent text and it's important you use your phone as you may lose your number" I am on Pay as you Go and just top up when I need to. I last used my mobile phone at Christmas and I thought I had 6 months before this would happen. I have checked Terms and Conditions for March 2023 to see if it has changed but cannot find anything. It could be just be a warning that I might lose my number Can anybody clarify its still 6 months?Thanks

Re: Losing number

XRaySpeX — Thu, 30 Mar 2023 15:09:55 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Losing number

silvervixen — Thu, 30 Mar 2023 15:29:09 GMT

Thanks for your email. It was on the 25 December 2022 I made a chargeable call so I should have another 3 months. Kind regards.

Re: Losing number

XRaySpeX — Thu, 30 Mar 2023 15:44:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Losing number

Bishy — Mon, 19 Feb 2024 14:48:50 GMT

Ye get that but I have been in India for 72 days have had the warning txt I have credit but txt are not going through any ideas ?

Re: Losing number

XRaySpeX — Mon, 19 Feb 2024 14:53:34 GMT

@Bishy : No more than I've already said. You need to call CS.

Re: Losing number

Bishy — Mon, 19 Feb 2024 15:27:47 GMT

£1.80 a min 😒