topic Re: Can’t top up in Pay as you go

Can’t top up

Frankiewren — Fri, 16 Feb 2024 16:43:19 GMT

It says that I need to link a phone to my account but when I do it then says that phone is linked to a different account. But the account that they’re talking about is the very one that I’m logged into. Which I am trying to top up? I don’t know what to do. This doesn’t make sense

Re: Can’t top up

Leanne_T — Fri, 16 Feb 2024 17:24:56 GMT

Hi @Frankiewren

Thanks for coming here.

Is this a new EE SIM card?

If so, have you have an EE account previously?

Leanne 🙂

Re: Can’t top up

XRaySpeX — Fri, 16 Feb 2024 19:29:47 GMT

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.