topic Re: Wrong subscription pack received in Pay as you go

Wrong subscription pack received

tomwong1993 — Tue, 13 Feb 2024 04:08:10 GMT

Hi all,

I’ve selected the £10, 20 GB pack. But when I activate my sim today, it has 8GB only instead of 20GB. I am curious if there is any mistake taken? Thanks for reply.

Re: Wrong subscription pack received

James_B — Tue, 13 Feb 2024 08:46:41 GMT

Welcome to the EE Community, @tomwong1993 🙂

What response do you receive if you text BALANCE to 150?

James

Re: Wrong subscription pack received

XRaySpeX — Tue, 13 Feb 2024 09:40:23 GMT

Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.

Re: Wrong subscription pack received

tomwong1993 — Tue, 13 Feb 2024 19:09:54 GMT

It shows 8GB only

Re: Wrong subscription pack received

Katie_B — Wed, 14 Feb 2024 08:08:24 GMT

Hi @tomwong1993.

I'd recommend getting in touch with customer care.

The team will be able to look into this further and activate any data owed.

Katie 🙂

Re: Wrong subscription pack received

tomwong1993 — Thu, 15 Feb 2024 22:38:20 GMT

Hi,

how can I contact customer care team then? I think u guys can help me here.

Re: Wrong subscription pack received

James_B — Fri, 16 Feb 2024 09:02:25 GMT

Hi @tomwong1993,

Sorry, we can't access your account via the community forum.

You can call Customer Care on 150 from your EE phone.

James