topic Re: Cannot Acces My Online Account in Pay as you go

Cannot Acces My Online Account

SalahBadran — Thu, 15 Feb 2024 11:30:11 GMT

Hi!

Hi. I’m abroad and I cannot access my online account to top up my balance. I cannot reach to the EE staff and there is no live chat. Every time I call the help number, 07953 966 150, I am asked to wait; this is very expensive. Does anyone know a quick and inexpensive way to contact EE?

Thanks

Re: Cannot Acces My Online Account

Katie_B — Thu, 15 Feb 2024 11:32:08 GMT

Hello @SalahBadran.

Thanks for coming here.

What is happening when trying to log in to your EE account online?

Katie

Re: Cannot Acces My Online Account

SalahBadran — Thu, 15 Feb 2024 12:08:06 GMT

Hi @Katie_B

When I try to log in I put my email. It rejects the password. When I try to change the password, it sends me a verification PIN on my mobile number, which has no balance. So, I cannot receive the PIN.

Salah

Re: Cannot Acces My Online Account

Schockwave — Thu, 15 Feb 2024 12:12:57 GMT

@SalahBadran , if you have something like Skype, you can ring customer service for free:

+448000798586

You may want to try here to top up:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Cannot Acces My Online Account

XRaySpeX — Thu, 15 Feb 2024 20:09:23 GMT

You don't need any balance to receive texts worldwide.