topic Re: Top Up Abroad in Pay as you go

Top Up Abroad

ALF1998 — Thu, 15 Feb 2024 11:16:03 GMT

My contract expired today and I was expecting to have my account transferred to a "Pay As you Go" system but now I find I am unable to top up and unable to call or text anyone.

I am on a long trip in Canada so I am unable to go into a branch. If anyone has any advice it would be a huge help.

Re: Top Up Abroad

Schockwave — Thu, 15 Feb 2024 12:21:02 GMT

Hello @ALF1998 ,

Welcome to the community,

If you need to top up, here is the link, which should work:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

When changing from contract to pay as you go, you first need to use your SIM card in the UK, otherwise it will not work, even if you used it previously on contract, so then it will not otherwise work.

Re: Top Up Abroad

bristolian — Thu, 15 Feb 2024 12:28:09 GMT

To expand on the point made in the previous post, all new PAYG SIMs need to be activated in the UK first, before they will work abroad. This includes migrations from pay-monthly.

If this applies to you, then your SIM will not now work until you return to the UK and use it on EE's home network - at which point international roaming is automatically activated.