topic Check account details in Pay as you go

Check account details

Steve398 — Tue, 13 Feb 2024 09:40:56 GMT

Hi, just joined EE (PAYG) because reception was so poor with my previous provider.

Q. What is the quickest way to check my details using the EE app? Mainly to check my plan, top ups, payment methods etc. Is there a quick way to access this info rather than trawl though endless adverts? I've tried 'manage' at the bottom of the screen but I still find myself bombarded by bloody adverts and going around in circles.

Tia, Steve

Re: Check account details

XRaySpeX — Tue, 13 Feb 2024 09:48:17 GMT

@Steve398 : The quickest way to get most of the current pertinent info is to text AL to 150.

Re: Check account details

Steve398 — Tue, 13 Feb 2024 09:59:39 GMT

ok, thanks. I was hoping there might be an area on the app I could quickly access my details just incase I want to change my plan or payment details etc. So basically this app is just a shop window to sell you more stuff

Re: Check account details

Leanne_T — Tue, 13 Feb 2024 12:13:03 GMT

Hi @Steve398

Thanks for coming here.

You should be able to view your account details in your EE app if you have linked the mobile number.

Do you have any details showing?

Leanne 🙂

Re: Check account details

Steve398 — Tue, 13 Feb 2024 14:17:15 GMT

all I see is 'about me' with contact details (phone and email). I cannot find anything about my tariff and when I top up (when I can find it) I have to manually enter my number and payment details every time. The app always directs me online via the browser. This app appears to be all but useless with zero functionality. It's just full of adverts for EE

Re: Check account details

Leanne_T — Tue, 13 Feb 2024 14:47:30 GMT

Hi @Steve398

Do you have an option on the home screen to link the number?

If you log into the EE account online, do you have all details showing?

Leanne.

Re: Check account details

Steve398 — Tue, 13 Feb 2024 15:16:49 GMT

Hi, my number is in my profile along with my email under personal details - do I have to do anything else?

Re: Check account details

Leanne_T — Tue, 13 Feb 2024 15:18:11 GMT

Hi @Steve398

In the EE app, if the number is not linked this will give you the option to link the number and view all details. If this is not showing, please call us on 150 and the team can check everything has been set up correctly for you.

Leanne.

Re: Check account details

Steve398 — Tue, 13 Feb 2024 15:24:10 GMT

in order to top up I have to go Shop > Mobile > Top Up after wading through a barrage of ads. Then I have to enter my number x 2 and payment method each time. Can't believe there isn't just an area for my account where I can do this - and what is the point of an app when I redirects me to a browser?

Re: Check account details

XRaySpeX — Tue, 13 Feb 2024 15:30:59 GMT

The no. in your Profile is your Contact No., not necessarily your EE no. which needs to be linked to your a/c.

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Check account details

Steve398 — Tue, 13 Feb 2024 16:32:53 GMT

ah, ok - now that's better . Thank you

Re: Check account details

XRaySpeX — Tue, 13 Feb 2024 16:38:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.