topic Re: EE 2 sims same number issues activating the 1 with a pack in Pay as you go

EE 2 sims same number issues activating the 1 with a pack

Dynamic_Apple18 — Mon, 12 Feb 2024 15:38:04 GMT

sim have 2 sims with same number 1 £10 the other 0 but can’t activate The new 1 order number 66632439 I’m currently on an I phone 12 mini.

XRaySpeX — Mon, 12 Feb 2024 15:55:34 GMT

You can't have 2 SIMs with the same no.

Dynamic_Apple18 — Mon, 12 Feb 2024 16:01:57 GMT

No the 1 with no pack activated but the one with 10 pound pack not activated that’s the problem

Dynamic_Apple18 — Mon, 12 Feb 2024 16:15:29 GMT

Leanne_T — Mon, 12 Feb 2024 17:23:53 GMT

Thanks for coming to the community.

Do you have both SIM cards installed in the phone or just the one that is not currently working?

Are you in the UK?

Leanne 🙂

Dynamic_Apple18 — Mon, 12 Feb 2024 17:33:59 GMT

Yes in the uk never stepped foot outside of the uk

Leanne_T — Mon, 12 Feb 2024 17:36:57 GMT

Have you tried the SIM card in the other SIM slot if this is an option?

Leanne.

Dynamic_Apple18 — Tue, 13 Feb 2024 23:45:58 GMT

Yes I tried it in 2 slots on an android

Katie_B — Wed, 14 Feb 2024 08:07:28 GMT

Is this a new SIM?

Does the pack show active within your EE account online?

Katie

Dynamic_Apple18 — Sat, 13 Apr 2024 16:59:02 GMT

Resolved they sent me a refund so they must have made a mistake.