topic Re: SIM Only PAYG Purchase Add-On in Pay as you go

SIM Only PAYG Purchase Add-On

MarkJones2 — Mon, 12 Feb 2024 10:44:47 GMT

I have a sim only PAYG which has run out of minutes. I have topped up my credit and when I go to buy an add-on, the card process does not work as it requires an online authorisation so rejects the attempt rather than generating a request to my bank for online authentication. Is there another way as I do not have an EE phone for 150 communication.

Thank you

Re: SIM Only PAYG Purchase Add-On

MarkJones2 — Mon, 12 Feb 2024 11:30:31 GMT

Thank you

Re: SIM Only PAYG Purchase Add-On

Leanne_T — Mon, 12 Feb 2024 12:27:16 GMT

Hi @MarkJones2

Thanks for coming to the community.

Have you tried using another browser and checked block pop ups is turned off?

Are you using a UK bank debit or credit card?

Leanne 🙂

Re: SIM Only PAYG Purchase Add-On

MarkJones2 — Mon, 12 Feb 2024 12:47:05 GMT

Thanks Leanne

I have tried buying add on minutes using my top-up credit but I get an addons purchase error message and EE 'are working on it'. Is this a long term issue?

Yes I am using google chrome and a uk mastercard debit card

Re: SIM Only PAYG Purchase Add-On

XRaySpeX — Mon, 12 Feb 2024 13:08:19 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: SIM Only PAYG Purchase Add-On

MarkJones2 — Tue, 13 Feb 2024 15:25:24 GMT

Are you there Leanne? Are EE working to fix the PAYE add on page to be able to purchase minutes?

Re: SIM Only PAYG Purchase Add-On

Leanne_T — Tue, 13 Feb 2024 15:30:52 GMT

Hi @MarkJones2

Can you text AL to 150 and let us know the reply?

Leanne.

Re: SIM Only PAYG Purchase Add-On

MarkJones2 — Tue, 13 Feb 2024 15:34:42 GMT

Hi Leanne

I only have a sim in an intercom for a gate so only need minutes for intercom call.

I do not have a phone to ring 150

Is there a problem with the addon for payg minutes?

Re: SIM Only PAYG Purchase Add-On

XRaySpeX — Tue, 13 Feb 2024 15:45:56 GMT

Yes, there really is when the SIM is not in a phone or router that can receive SMS.

As far I can see the only way is to put the SIM in a phone 1-time in order to register the no. with your EE a/c initially. This involves EE sending an authorisation text to the no. Once this has been carried out you may put the SIM back in the intercom & thereafter you may top-up & buy add-ons thro' your EE a/c.

Re: SIM Only PAYG Purchase Add-On

MarkJones2 — Wed, 14 Feb 2024 09:28:16 GMT

Thank you!

Re: SIM Only PAYG Purchase Add-On

XRaySpeX — Wed, 14 Feb 2024 09:31:23 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.