topic PAYG phone with credit of over £50 has been closed by EE. in Pay as you go https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355488#M62427 <P>My account has been closed despite having credit and was last used for a call in January 2024!</P><P>Can someone help, I am an OAP and use this phone for contact and for all my medical appointment!</P> Tue, 06 Feb 2024 13:09:01 GMT SueHolmes 2024-02-06T13:09:01Z PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355488#M62427 <P>My account has been closed despite having credit and was last used for a call in January 2024!</P><P>Can someone help, I am an OAP and use this phone for contact and for all my medical appointment!</P> Tue, 06 Feb 2024 13:09:01 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355488#M62427 SueHolmes 2024-02-06T13:09:01Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355491#M62428 <P>But was it a <STRONG>chargeable</STRONG> call?&nbsp;</P> <P>When did you last use it for a<SPAN>&nbsp;</SPAN><STRONG>chargeable</STRONG><SPAN>&nbsp;</SPAN>action? EE PAYG SIMs are deactivated after 6 months of non-<STRONG>chargeable</STRONG><SPAN>&nbsp;</SPAN>use. You then have a further 3 months to call EE to reactivate it before it is lost completely.</P> <P>You needed to make a<SPAN>&nbsp;</SPAN><STRONG>chargeable</STRONG><SPAN>&nbsp;</SPAN>action like making a<SPAN>&nbsp;</SPAN><STRONG>chargeable</STRONG><SPAN>&nbsp;</SPAN>call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.</P> Tue, 06 Feb 2024 13:15:05 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355491#M62428 XRaySpeX 2024-02-06T13:15:05Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355497#M62429 <P>It was a 56 second call to a landline on 24th January. Would that be chargeable?</P> Tue, 06 Feb 2024 13:38:54 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355497#M62429 SueHolmes 2024-02-06T13:38:54Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355507#M62430 <P>Depends!&nbsp; Would you have an active pack or call add-on at the time?</P> Tue, 06 Feb 2024 14:20:14 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355507#M62430 XRaySpeX 2024-02-06T14:20:14Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355515#M62431 <P>It is an old (had it years) bog standard payg connection. No add ons or active packs (dont know what they are!).</P><P>&nbsp;</P> Tue, 06 Feb 2024 14:30:16 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355515#M62431 SueHolmes 2024-02-06T14:30:16Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355528#M62434 <P>Did you notice your credit go down at that time?</P> <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Tue, 06 Feb 2024 15:34:44 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355528#M62434 XRaySpeX 2024-02-06T15:34:44Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355533#M62435 <P>Any message sent to 150 gets same reply</P><P>Trouble sending Check options</P> Tue, 06 Feb 2024 14:48:38 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355533#M62435 SueHolmes 2024-02-06T14:48:38Z Re: PAYG phone with credit of over £50 has been closed by EE. https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355655#M62447 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4265663">@SueHolmes</a></SPAN>.&nbsp;</P> <P>Did you notice your credit drop after making a call?</P> <P>Katie</P> Tue, 06 Feb 2024 17:47:48 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-phone-with-credit-of-over-50-has-been-closed-by-EE/m-p/1355655#M62447 Katie_J 2024-02-06T17:47:48Z