topic Re: Can’t call or text of PAYG, definitely NOT in hibernation in Pay as you go

Can’t call or text of PAYG, definitely NOT in hibernation

Acduncan — Mon, 05 Feb 2024 15:09:47 GMT

I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to waste at the moment

Re: Can’t call or text of PAYG, definitely NOT in hibernation

Katie_J — Mon, 05 Feb 2024 16:37:36 GMT

Hello @Acduncan.

Welcome to the community.

What pack do you usually have?

Have you tried texting NOW to 150?

Speak soon,

Katie

Re: Can’t call or text of PAYG, definitely NOT in hibernation

XRaySpeX — Mon, 05 Feb 2024 17:41:36 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Text PACK10 to 150 to buy the pack from your credit.