topic Re: Re: Text message received from EE about importance of using phone (PAYG) in Pay as you go

Re: Text message received from EE about importance of using phone (PAYG)

RITA_N — Sun, 04 Feb 2024 16:06:40 GMT

Hello, I got the same message on Monday, January 29, 2024:

"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions".

However, I sent a message earlier on January 9, 2024, and I don't have any packs or add-ons in my account. I also checked my credit balance before and after sending the message, which I found was chargeable. So I am not sure as well if this message is a gentle reminder or if I have to do another chargeable activity to keep my EE account working?

Thanks!

Re: Re: Text message received from EE about importance of using phone (PAYG)

Christopher_G — Mon, 05 Feb 2024 07:56:29 GMT

Hi @RITA_N

How long was it before that one on January 9th that you sent a message?

Chris

Re: Re: Text message received from EE about importance of using phone (PAYG)

RITA_N — Mon, 05 Feb 2024 11:43:21 GMT

Hi Chris!

The message I sent before the one on January 9th was on November 6.

Rita

Re: Re: Text message received from EE about importance of using phone (PAYG)

Christopher_G — Mon, 05 Feb 2024 12:23:46 GMT

OK, thanks @RITA_N

It could be that the message was queued before you made that text on 9th January. If you receive any more messages like this, I recommend speaking with our Mobile Care team, just to check.

Chris

Re: Re: Text message received from EE about importance of using phone (PAYG)

RITA_N — Mon, 05 Feb 2024 12:30:17 GMT

Okay , thanks Chris!

Regards,

Rita