Pay as you go

BB1912 — Mon, 05 Feb 2024 08:47:20 GMT

I changed to pay as you go in December as my contract had ended. I'm unable to update my app to top up by that as it says I need to provide ID at a shop to access the app. I've been into EE and was told I couldn't have the app as I'm pay as you go and told that I've got to start my tenure again. She told me I should have done a rolling sim but I was never offered that as an option, just a contract which I didn't want.

So...how can I access the app if the ID request hasn't been sorted despite taking it into a store and is she right in saying if I want a new contract at some point I need credit checks etc as I'm a new customer? I've been with EE sooooo long I'm annoyed this wasn't explained to me when I reached the end of my contract. She's told me to go back in next month which is 3 months after ending contract, to go sim only. Thanks

Re: Pay as you go

XRaySpeX — Mon, 05 Feb 2024 09:37:49 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

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Pay as you go

Re: Pay as you go