topic Re: Sim problem in Pay as you go

Sim problem

Danishon — Fri, 02 Feb 2024 17:10:01 GMT

I haven't been able to receive or make calls on my phone for a while now. I tried to order a new sim but it never arrived. what do I do?

Re: Sim problem

XRaySpeX — Fri, 02 Feb 2024 17:15:07 GMT

Is it on contract or PAYG?

Re: Sim problem

Danishon — Fri, 02 Feb 2024 17:40:08 GMT

Its PAYG

Re: Sim problem

Christopher_G — Fri, 02 Feb 2024 18:54:48 GMT

When was the last time that you used it for chargeable activity, like making a phone call or sending a text message, @Danishon?

Chris

Re: Sim problem

Danishon — Sat, 03 Feb 2024 00:02:02 GMT

The last time I could make a call was November. Now every time I try, it fails. I also cannot receive any texts or calls since November

Re: Sim problem

XRaySpeX — Sat, 03 Feb 2024 01:08:56 GMT

@Danishon : But was it a chargeable call?

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.