topic Re: Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated in Pay as you go

Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated

DanielSilva — Fri, 02 Feb 2024 06:51:14 GMT

Been trying to reactivate my Sim . I top-up cause it says to top-up and use it to reactivate Sim . when i try make a call cant, says i got not enough credit . when i just toped it up . i come to forums and tells me to call a number to get support . but im unable to . texting 150 and calling it wont work . and i got credit on my number .

Re: Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated

Leanne_T — Fri, 02 Feb 2024 08:02:29 GMT

Hi @DanielSilva

Thanks for coming here.

How long ago was the SIM card last used for a chargeable call or text?

If the account is in hibernation you would need to call us from any other phone, please see our What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more details 🙂

Leanne.

Re: Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated

DanielSilva — Fri, 02 Feb 2024 13:38:49 GMT

Calling EE 150 or texting aint working since i can't make any calls or text . and its top up with 10£ . and i dont remember how long mainly got the number for authenticator processes like bank, email and other accounts . all associated to the number . and now having issues and cant solve them cause number not working .

Re: Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated

XRaySpeX — Fri, 02 Feb 2024 14:17:48 GMT

Sounds like your PAYG SIM has already gone into hibernation. Topping up now is too late.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.