topic Re: Top Up in Pay as you go

Top Up

Mariusz0476 — Tue, 30 Jan 2024 17:58:05 GMT

The contract on my number ended in December, I switched to top-up, and since then I have not been able to buy a package/top-up or check the balance on my phone.

Re: Top Up

Chris_B — Tue, 30 Jan 2024 18:12:03 GMT

@Mariusz0476 when you gave 30 days notice to terminate your contract, did you request to change it to PAYG ?

Re: Top Up

XRaySpeX — Tue, 30 Jan 2024 18:17:23 GMT

Are you in UK & were you when the switch occurred?

Re: Top Up

Mariusz0476 — Tue, 30 Jan 2024 18:41:59 GMT

in November, and I asked to transfer two numbers, one is fine and the other has problems of this type

Re: Top Up

Mariusz0476 — Tue, 30 Jan 2024 18:44:34 GMT

in November, and I asked to transfer two numbers, one is fine and the other has problems of this type, and in fact one number was in Poland at that time, my daughter went for Christmas

Re: Top Up

XRaySpeX — Tue, 30 Jan 2024 18:50:23 GMT

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

Re: Top Up

Mariusz0476 — Tue, 30 Jan 2024 19:00:37 GMT

the card has been in the UK since January, you can make calls etc, it was topped up for 15f, no package was selected and the money disappeared, strange

Re: Top Up

XRaySpeX — Tue, 30 Jan 2024 20:04:33 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Top Up

Mariusz0476 — Tue, 30 Jan 2024 21:23:57 GMT

I sent a message, AL, BALANCE, but no reply text message was received

Re: Top Up

Leanne_T — Wed, 31 Jan 2024 08:03:48 GMT

Hi @Mariusz0476

Please give us a call on 150 and our pay as you go guides will get this looked into for you.

Leanne.

Re: Top Up

Mariusz0476 — Wed, 31 Jan 2024 11:03:52 GMT

Hi Leanne

We tried, but we can't connect to the consultant in any way, there is only information about the account balance, top-up to buy a package and something else about the Internet

Re: Top Up

Leanne_T — Wed, 31 Jan 2024 11:13:12 GMT

Thanks @Mariusz0476

In this case, please call us on 0800 956 6000 from any other phone.

Leanne.

Re: Top Up

Mariusz0476 — Wed, 31 Jan 2024 11:47:03 GMT

Thank you very much, we will definitely call you today, best regards

Re: Top Up

Leanne_T — Wed, 31 Jan 2024 11:59:54 GMT

No problem @Mariusz0476

Leanne 🙂